My Macmillan


If you’ve taken out a policy, occasionally you might be unhappy with the way you’ve been treated. Or if you’ve made a claim, you might be unhappy with the way it’s been handled. In these situations, you should contact your insurer.

All insurers have a complaints procedure. Once you’ve contacted them, they’ll explain what happens next. Following these steps can help get problems sorted out more quickly:

You could also contact Macmillan’s financial guides on 0808 808 00 00 or an organisation such as Citizens Advice for general guidance about complaining. Visit or find details in your local phone book.